My Approach To Design
Design For Reality
  • - Ability to discern solutions that are realistic given existing parameters and limitations.
  • - Design the best user experience considering time, resources and budget constraints.
Problem Solving Strategies
  • - Understand current situation and identify a workable process for meeting functional and user requirements.
  • - Develop mental and conceptual models as part of the problem definition process.
Design From The User's Perspective
  • - Visualize entire user process from start to finish to discover the best solution for their needs.
  • - Validate designs with users to gauge their effectiveness and usefulness.
User-Centered Design

User-Centered Design is a multi phase design methodology. The basic underlying premise is that the user(s) will be a the center of the entire design process. The number of phases in the user-centered design process vary between design experts. I prefer using the three phases: Analysis, Design and Evaluation.

Analysis Phase

What is the problem? What are the requirements? Who are the end users?
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Design Phase

How do we solve the problem? What is the best approach? How will it work?
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Evaluation Phase

Did we solve the problem? Is it easy and intuitive? Can we build it?
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Design Examples

ESM Console Redesign

ESM Console is one of Arcsight's desktop applications. ESM Console looked a bit old and outdated which affected its "curb appeal" to potential customers...

ACC Event Graph

The Event Graph provided users a way to explore their network structure by drilling down into their network heirarchy...

In-App Purchase

This project was for SmartDrive, an iPhone app for the Smart Car. The app was free, but required an in-app subscription to unlock all the premium features...

Glympse App Port

Glympse is an application that allows a user to share their location with friends and to allow a user to see other people's location...

Tablet Provisioning

Users needed to connect to a wireless network before being able to provision the tablet. It was not clear to the user what to do first...

Tablet Info Bar

Before the redesign, status icons and action icons were mixed. It was not readily apparent or intuitive which icons were clickable...

Employment

Selected Companies Where I've Worked

  • Amdocs - Clarify CRM Division
  • Cisco Systems
  • Digital Insight
  • eBay
  • FriendFinder Networks
  • Hewlett Packard & Hewlett Packard Enterprise
  • Hitachi Data Systems
  • Mcafee
  • Mercedes Benz Research and Development
  • PayPal
  • Ricoh - eWriter Division
  • RSA Security
  • Unisys
  • Wells Fargo Bank